Refund and Returns Policy
At Saffron Ventures, we want you to be completely satisfied with your purchase of power tools through our online inquiry system. However, we understand that there may be occasions where you need to return an item. This Refund Policy outlines our practices for processing returns and issuing refunds.
Eligibility for Return
You may be eligible to return an item if:
- The item is damaged, defective, or not as described on our website.
- The item is unused and in its original packaging.
To initiate a return, please contact us at email@example.com within 14 days of receiving your order. We will provide you with instructions on how to return the item. You will be responsible for shipping the item back to us.
Once we receive the returned item, we will inspect it to ensure it meets our eligibility criteria. If the item is eligible for a refund, we will issue a refund to your original payment method within 7 business days. The amount refunded will include the original purchase price, but not any shipping or handling fees.
We do not accept returns or issue refunds for:
- Items that are not in their original condition or packaging.
- Items that have been used or damaged by the customer.
- Items that were purchased through a third-party retailer or distributor.
If you have any questions or concerns about our Refund Policy, please contact us at firstname.lastname@example.org. Our customer support team will be happy to assist you.
We reserve the right to update our Refund Policy from time to time. The most current version of our policy will be posted on our website.